Frequently Asked Questions
All your ak88 questions answered here
Deposits, withdrawals, verification, and mobile use — find clear and simple answers to any question that comes up while playing on ak88, all in one place.
Whether you are new to the ak88 platform or a returning player, many questions come up — from managing your account to the rules for withdrawing money. On this page we have answered more than 20 questions across four main topics: withdrawals, deposits, identity verification, and mobile play. If you do not find your answer, contact our 24/7 live chat or email.
Money Withdrawals
Yes, to withdraw funds from ak88 the money must be sent to a mobile wallet registered in your own name. If the account name and wallet name do not match, the withdrawal may be blocked for security reasons. This is part of our anti-fraud policy and the rule exists to protect your funds.
Absolutely. Withdrawals on ak88 are available 24 hours a day, seven days a week — whether it is night or Friday. Requests are usually processed within 1 hour and the money arrives in your bKash, Nagad, Rocket, or Upay wallet. No extra delays are expected on holidays.
To withdraw bonus winnings you must first meet the wagering requirement. Example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to place bets totalling ৳12,000 (10 times the ৳1,200 bonus). Once the requirement is met, you can request a withdrawal as long as your balance is at least ৳800.
"Pending" means the request is being processed. It is usually completed within 1 hour. If it takes longer, check that your wallet number is correct. If the issue is not resolved, contact us via live chat and we will assist you promptly.
The minimum withdrawal amount on ak88 is ৳800. The system will not accept a request below this amount. Before requesting a withdrawal, make sure your balance is at least ৳800. No fees are charged on withdrawals.
Deposit Questions
In some cases a network delay may cause the credit to take a little time. First, collect the transaction ID or screenshot from your payment wallet. Then contact ak88 via live chat with this proof and our team will verify and resolve the issue quickly.
Log in to ak88, go to the deposit page, and select bKash as the payment method. Make the payment from your bKash app to the designated merchant number and submit the transaction ID. You can deposit from as little as ৳200 and your balance will update immediately after a successful payment.
ak88 does not charge any deposit fee. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small service charge according to their own policy — that is entirely the wallet company's decision. Check your wallet app for the latest charge information.
ak88 currently supports four mobile wallet methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is ৳200 for all methods. Choose whichever is most convenient for you.
Yes. ak88 offers a 120% bonus on your first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving you a total balance of ৳2,200. The wagering requirement is 10 times the bonus amount only.
Verification & Documents
If your verification is rejected, first make sure the uploaded document image is clear, not blurry, and fully visible. If the document has expired, submit an updated copy. If everything looks correct, email [email protected] or contact us directly via live chat.
Verification is usually requested before the first significant withdrawal or if unusual activity is detected on the account. In some cases an initial identity check is done right after registration. This is a normal security process and there is nothing to worry about.
ak88 uses SSL encryption to keep all personal information secure. Your documents are used solely for identity verification purposes and are not shared with any third party. Read our privacy policy for more details.
Yes, there may be a problem. For security reasons, ak88's policy requires the account name and payment wallet name to be exactly the same. If the names do not match, the withdrawal may be put on hold. When registering, use exactly the name that appears in your mobile wallet.
Generally, a clear photo of a National ID Card (NID) or passport is accepted. Sometimes a confirmation screenshot from your payment wallet may also be requested. If all details in the document are clearly visible, the process is completed quickly.
Mobile Use
In many cases, yes. When old cache and cookies accumulate in the browser, pages can slow down. On any browser on Android or iPhone, go to Settings → Privacy → Clear browsing data to clear the cache. Then reopen ak88.beer — in most cases the issue will be resolved.
If the connection drops, the game pauses temporarily. Reconnecting and refreshing the page will in most cases restore the game state. In live casino games, once the connection is restored you will be given the chance to rejoin the round. If the problem persists, contact us via live chat.
ak88 works on all modern devices — Android smartphones, iPhones, iPads, tablets, and desktop or laptop computers. There is no need to download a separate app; you get the full experience directly from any modern browser (Chrome, Firefox, Safari).
Yes, very easily. Open ak88.beer in Chrome, tap the menu icon, and select "Add to Home Screen". On Safari, you can do the same from the Share button. After that, tapping the icon will open the site directly.
Yes. All games on ak88 are built for mobile browsers. Slots, live casino, sports betting — everything fits well on a phone screen. For the best experience, keep your browser updated and make sure you have a stable internet connection.
Still have questions? We are ready to help
For any issue or question, ak88's support team is always by your side — in Bengali.