ak88's Privacy Policy
ak88 treats the protection of your personal information as its highest priority. This policy clearly explains what information is collected, why it is collected, and how it is kept secure.
1 Introduction & Scope
This privacy policy applies to all services, websites, and mobile experiences on the ak88 platform. When you create an account on ak88, use our betting or casino services, or contact our support team, you voluntarily provide certain information. This policy describes in detail how we handle that information.
ak88 believes that user privacy is a fundamental right. We do not sell your personal information to any third party without your consent, and we do not use it for any unauthorised purpose. By reading this policy, you will understand what rights you have over your information and how we uphold them.
2 What Information We Collect
ak88 collects only the information that is necessary to provide our services, ensure security, and improve the user experience. The different types of information we collect are described in detail below.
2.1 Registration Information
Information you provide when creating an account:
- Full name (in Bengali or English)
- Mobile number (the number linked to bKash, Nagad, Rocket, or Upay)
- Email address
- Date of birth (for age verification — you must be 21 years of age or older)
- Preferred currency (Bangladeshi Taka — BDT)
2.2 Identity Verification (KYC) Information
In some cases, we may request identity verification documents to ensure secure transactions:
- Copy of National ID (NID) or passport
- Proof of ownership of a mobile banking account
- Address verification document (where applicable)
2.3 Financial Transaction Information
Relevant transaction records are kept during deposits and withdrawals. This includes the date, amount, and status of payments made via bKash, Nagad, Rocket, and Upay. We never store your full mobile banking PIN or password.
2.4 Usage Information & Log Data
- IP address and device type
- Browser information and operating system
- Time spent on the platform and list of pages visited
- Game play history and betting activity
- Login time and logout records
2.5 Communication Information
When you contact us via our 24/7 live chat or email ([email protected]), records of those conversations may be stored in our system. This helps us improve our service quality and resolve your future requests more quickly.
3 How We Use Information
ak88 uses collected information only for specific and legitimate purposes. Each purpose is clearly described below.
3.1 Service Delivery & Operations
- Creating, maintaining, and securing your account
- Processing deposits and withdrawals — minimum deposit ৳200, minimum withdrawal ৳800
- Correctly applying bonuses and promotions
- Managing VIP levels (Bronze, Silver, Gold) and providing associated benefits
- Storing game and betting history
3.2 Security & Fraud Prevention
- Detecting unauthorised access and suspicious activity
- Preventing account hacking and identity theft
- Meeting anti-money laundering (AML) requirements
- Preventing access by minors (21+ verification)
3.3 Communication & Support
- Responding to your support requests
- Sending important account updates and security alerts
- Relevant promotional information (subject to your consent)
3.4 Platform Improvement
Through analysis of anonymous and aggregated data, we improve our game lobby, payment process, and overall user experience. Personally identifiable information is not used in this process.
4 Sharing Information & Third Parties
ak88 never sells your personal information. However, there are some limited situations where sharing information may be necessary, as described in detail below.
4.1 Payment Processors
Relevant information is shared with bKash, Nagad, Rocket, and Upay service providers to complete transactions. These organisations operate under the regulation of Bangladesh Bank and their own privacy policies apply.
4.2 Technology Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may collect their own technical data to operate their games. They all follow industry-standard security practices.
4.3 Legal Obligations
If a lawful authority requests information in accordance with applicable laws and regulations of Bangladesh, we are obliged to provide it. In such cases, only the minimum necessary information will be shared.
5 Cookies & Tracking Technology
ak88 uses cookies and similar technologies to keep its platform secure and functional. Cookies are small data files stored in your browser.
5.1 Essential Cookies
Without these cookies, the platform cannot function properly. They include maintaining your login session, storing security tokens, and remembering your preferred language and settings.
5.2 Functional Cookies
These cookies further improve your platform experience — such as remembering the last game you played, setting your favourite sports section, and so on.
5.3 Analytical Cookies
These cookies are used to understand which pages are most popular and where users are running into difficulties. All data is processed anonymously and in aggregate.
You can delete cookies or stop accepting new ones at any time from your browser settings. However, this may limit some functionality of the platform.
6 Data Security Measures
ak88 has adopted industry-leading technical and administrative security measures to protect your information.
6.1 Encryption & Data Transfer
- SSL (Secure Socket Layer) encryption — all data exchanged between you and our servers is transmitted in encrypted form
- Financial information is stored with AES-256 encryption
- Passwords are never stored in plain text — they are always kept in hashed form
6.2 Access Controls
- Only authorised personnel can access personal data
- All access is logged and regularly audited
- Staff receive regular training on data protection
6.3 Response to a Data Breach
If a data security breach occurs for any reason and there is a risk that your information has been affected, we will notify you within the legally required timeframe and take the necessary protective measures.
7 Data Retention Period
ak88 stores your personal information only for as long as necessary.
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed, financial transaction records may be kept for a defined period to meet regulatory requirements.
- Information for inactive accounts is de-identified or deleted after a specified period.
- Information required for legal claims or dispute resolution is retained until the relevant matter is fully resolved.
8 Your Rights
As a user of ak88, you have the following rights over your own information.
8.1 Right to Access
You can find out at any time what information ak88 holds about you. To make this request, contact [email protected].
8.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected. This can be done via account settings or through support.
8.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, this request may be limited in cases of legal obligations, ongoing transactions, or disputes.
8.4 Right to Object to Processing
You can withdraw your consent for marketing communications at any time. To do so, write to [email protected].
8.5 Right to Data Portability
You have the right to request your own information in a structured, machine-readable format.
9 Protection of Minors
ak88 strictly prohibits access by minors (anyone under 21 years of age). Our platform is for users aged 21 and above only.
We verify age at registration and may request additional documents if needed. If we become aware that a minor is using our services, we will immediately close that account and delete any information collected.
If you believe a minor is accessing our platform, please let us know at [email protected].
10 Policy Changes
ak88 may update this privacy policy from time to time. If changes are made, we will inform you in the following ways:
- A notice will be displayed on the platform
- A message will be sent to your registered email (for significant changes)
- The "Last Updated" date on this page will change
Continuing to use our services after any changes means you are considered to have agreed to the new policy. We therefore ask that you visit this page regularly.
24/7 Live Chat
For any privacy-related questions, please contact our live chat support team. We provide assistance in both Bengali and English.
Contact by Email
For formal privacy requests, data deletion, or corrections, write to:
Play safely, enjoy with peace of mind
Your information is secure at ak88 and your experience is safe. Log in to our platform now and enjoy the best betting experience.